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SENIOR GARDEN AFTERCARE MANAGER

Company: Bowles & Wyer
Location: Pitstone

SALARY: Competitive + benefits

LOCATION: Mostly visiting sites and clients as appropriate, but also based in head office (currently Pitstone, LU7)

REPORTS TO: Operations Director

OVERVIEW

We’re looking for a Senior Aftercare Manager to join our landscape company.

Specifically, we’re looking for someone who is communicative, conscientious and experienced in garden maintenance. Most importantly, you’ll have excellent management skills as you’ll take on the management of the aftercare and horticulture department, as well as some areas of the wider business.

You’ll be working on a diverse mix of projects in some of the most desirable locations in London and the Home Counties. For an ambitious and dedicated Senior Aftercare Manager, this is an exciting career opportunity to develop personally and work with the best in the business in a progressive and award-winning company.

YOUR RESPONSIBILITIES

You’ll manage the day-to-day running of the aftercare business – running it efficiently and meeting both profit and revenue targets, whilst ensuring customer satisfaction.
You’ll be responsible for some broader business areas too – promoting best practice, working effectively as part of the management team and taking a ‘whole company’ perspective to managing issues.
You’ll effectively manage and communicate with your team.
You’ll organise the daily aftercare rounds – drawing up rotas, making last-minute adjustments and occasionally working with the team when needed.
You’ll regularly visit sites to check the standard of work and meet with clients – ensuring they’re satisfied with the service and discussing any new ideas.
You’ll order any materials needed – whether it’s tools for staff or seasonal planting for clients.
You’ll deal with any new enquiries – visiting the sites, meeting the clients and quickly collating quotations for services.
You’ll have a number of other responsibilities too – from machinery servicing, to working with the finance department and HR team.

YOUR SKILLS & EXPERIENCE

You’ll have excellent horticultural knowledge - including plant physiology and problems, pests, diseases and their solutions, relevant horticultural machinery, as well as a working knowledge of irrigation systems.
As well as hands-on experience on site, you’ll also have at least 2 years’ experience at management level in aftercare in the landscape industry.
You’ll have strong communication skills – as you’ll need to provide great customer service, as well as being able to listen and effectively communicate with your team and managers.
You’ll have a good financial understanding, commercial experience and successful experience in recruiting staff.
You’ll be qualified to degree level or equivalent in horticulture.

ABOUT US

Landscapes are in our DNA – we design, plan, build, plant and tend them for private individuals, businesses and organisations. We’re convinced that landscapes have the power to enhance lives – something we work hard to make happen every day, for all of our clients.

We’re an established business with a 25-year plus heritage, but we have a forward-thinking and values-led culture. We’re proud to have this recognised with the BALI National Award for Employer Excellence in 2020. You’ll be part of a knowledgeable and friendly team – where you’ll have the chance to work on innovative and exciting projects, whilst dealing with high-net-worth individuals and corporate clients.

You’ll also get access to our amazing benefits: our profit share scheme, 23 days paid holiday (plus bank holidays), a smart uniform – plus continuous professional training and support.

Apply now for more details – applications close on 11^th November.

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